Refund process
Contact support with order ID, phone number, issue details, and photos where applicable.
Refund Policy
Wrong, damaged, or missing items.
Refunds are reviewed based on the order record, delivery status, customer report, payment confirmation, and item condition.
Review first
Approved refunds may be processed through the original payment route or another agreed channel.
Fast reporting
Report issues as soon as possible so the team can verify delivery and product condition.
When refunds may apply
- The delivered item is materially different from the confirmed order.
- An item is missing from the delivery and cannot be replaced.
- An item arrives damaged, expired, or unsuitable for use.
- A customer paid but Sanvarich could not fulfil the order.
Still need help?
Our support team is ready to assist you with any return or refund issue.