How can we help?

Sign in and open Orders to see your purchases. If you checked out as a guest, keep the order confirmation and reference shown after checkout. Contact support with that reference if you need an update.

Contact support as soon as possible with your order reference and the change you need. The team will check whether the order can still be changed before it is dispatched.

Open the product page and choose an available option. Check its name, price and stock before adding it to your cart. Review the selected option again in your cart before checkout.

Choose an available payment option at checkout. If you receive a payment receipt, scan its QR code to open the payment page. When mobile money details are printed on the receipt, you can use those as an alternative. Pay only once.

If the receipt includes a mobile money number, send the exact amount to that number. Check the account name before confirming and enter the short transfer reference printed on the receipt. Keep your transaction confirmation so support can verify the payment.

Do not pay again immediately. Check your order status, then contact support with your order reference and payment transaction reference if it is still pending. Never share your mobile money PIN, card security code or one-time password.

Enter your delivery region and address at checkout to see the available delivery options and charges before placing the order. Contact support if you are unsure whether your address is supported.

Contact support promptly with your order reference, the affected item and photos where relevant. Keep the packaging and item while the team reviews the issue. See the returns page for the applicable conditions.